Privacy Policy

1. Introduction

SP Digital LLC (“we,” “us,” or “our”) operates NoMissCall. This Privacy Policy explains how we collect, use, and protect information when you use our AI receptionist service at nomisscall.io.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, business name, and payment information when you register.
• Call Data: Recordings, transcripts, and metadata (caller number, duration, timestamp) from calls handled by your AI receptionist.
• Business Configuration: Business hours, FAQ content, appointment settings, and other information you provide to configure your receptionist.
• Usage Data: Log data, IP addresses, browser type, and pages visited when you use our dashboard.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process payments and manage your subscription
• Send you call summaries and urgent alerts
• Respond to support requests
• Comply with legal obligations
• Detect and prevent fraudulent or abusive activity

4. Call Recording Disclosure

Our AI receptionist may record calls to provide transcripts and summaries. As the account holder, you are responsible for informing your callers that their calls may be recorded. We recommend configuring your receptionist greeting to include an appropriate recording disclosure.

5. Data Sharing

We do not sell your personal data or your callers' data. We may share information with trusted third-party service providers who assist us in operating the Service, including:

• Payment processors (Stripe)
• Cloud infrastructure providers
• AI model providers for voice processing
• Email delivery services

All third-party providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.

6. Data Retention

We retain call recordings and transcripts for 90 days by default. Account data is retained for the duration of your subscription and for up to 30 days after cancellation, after which it is permanently deleted. You may request earlier deletion by contacting us.

7. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential communications

To exercise these rights, contact us at support@nomisscall.io.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Your continued use of the Service after changes constitutes acceptance of the updated Policy.

11. Contact

For privacy-related questions or requests, contact us at support@nomisscall.io.